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PROJECT MANAGEMENT CLASS TERMS AND CONDITIONS
Training Service Terms and Conditions set forth the basis upon which ITCS will provide training classes and the use of ITCS course materials.
PASS ANY CERTIFICATION EXAM GUARANTEE
(DOES NOT APPLY TO THE PM BASICS CLASS)
Students that fail to pass a certification exam on their first try may schedule an additional class at no additional change.

Students that fail to pass a certification exam on their third attempt within a one-year period and meet all six guarantee requirements may receive a full refund or schedule an additional class at no charge.

Guarantee applies to an individual student that qualifies. Guarantee does not apply to a group or organization unless all students satisfy all six guarantee requirements.

Guarantee Requirements
  1. Student must attend all class hours, be an active participant in all class exercises, and complete all class work with a passing score of 80% on all practice exams or similar exams provided online at no additional charge. There is no limit to practice exam retakes.
  2. For PMP or Business Analysis certifications, student must successfully complete and pass with a 95% score two consecutive two hundred question practice exams in test mode on the online testing program TestMyPM. There is no limit to practice exam retakes.
  3. All three exams attempts must be attempted made within a one-year period.
  4. Students experiencing difficulties must contact ITCS for additional help prior to taking the exam. Additional support on exam topics may be provided, when resources are available, at no charge when requested. We are here to help.
  5. All three exams from attempts must be unsuccessful to receive a full refund.
  6. Areas that the student did not pass must be provided to ITCS and class days covering those Knowledge Areas must be attended after each unsuccessful exam attempt.
  7. All exam attempts must be performed after attending an ITCS class. Exam failures prior to attending an ITCS class does not qualify as an attempt within this agreement / guarantee.
ACCOMMODATIONS FOR STUDENTS WITH DISABILITIES
ITCS makes every effort to accommodate students with disabilities. If reasonable accommodations are required for an individual with a disability, please notify ITCS of the required accommodations in advance. If accommodations are not sufficient at the class location selected the student may reschedule to another class at no fee.
CLASS REGISTRATION
Class registration is not complete until a confirmation email directly from ITCS is received. If ITCS is not able to accept the class registration, a full refund will be provided.
PROFESSIONAL CONDUCT
Providing a safe and productive environment is of high importance for all classes. ITCS reserves the right to refuse, limit or cancel any Training if a Customer or Attendee in the opinion of ITCS has displayed unreasonable behavior or is deemed to be violent, abusive, disruptive, or inappropriate. In such cases no refund of any amount will be provided. If disruption caused by student affects other students an appropriate charge for the purpose of compensating those student will be applied.
GENERAL
  1. It is not permitted to copy ITCS copyrighted material without prior written consent.
  2. It is not permitted to use ITCS material for any reason outside the purpose of the class attended. Use of ITCS material to teach a class of any type privately or publically is not permitted.
  3. Recording equipment in our classes is not permitted.
  4. It is not permitted to use ITCS trademarks, trade names, or other designations in any promotion or publication without our prior written consent.
AUTOMATIC MONTHLY PAYMENTS / WEBINAR PACKAGES
  1. Overdue accounts become inactive until paid.
  2. All monies paid may be applied toward any class with a maximum of $1000 per redemption.
  3. Monies paid do not represent any cash or trade-in value beyond credit towards training classes. INACTIVE WEBINAR PACKAGES FORFEIT ANY CREDIT.
  4. Monies paid cannot be applied toward webinars or webinar packages.
  5. Credit toward training classes may only be used when webinar package is active and without a past due balance.
  6. Webinar access is only available with active webinar package.
  7. ITCS will not be responsible for any payment processing errors or fees such as but not limited to late, insufficient funds or annual bank fees.
  8. Automatic payments will occur each month near the same day of the month as initial registration.
  9. The 20 Webinar package cannot be cancelled until after 12 payments. The 20 Webinar package will automatically renew for another 12 months if not cancelled. The 20 Webinar package is limited to 2 Webinars (2 PDUs) per month for a maximum of 20 Webinars per year. Webinars not used may be used in future months.
  10. The Unlimited Webinar package must be cancelled 10 days prior to the scheduled payment date else cancellation will be done the following month.
  11. The prepaid 60 Webinars (60 PDUs) package only expires when all 60 webinars or 60 PDUs are exhausted.
  12. Webinar PDU credit cannot be applied towards class PDUs. Only monies paid can be applied to classes.
  13. Webinars are non-transferable.
CANCELLATIONS / RESCHEDULING
  1. All student class cancellations may be rescheduled up to 3 times.
  2. Student class cancellations within 7 days from start of class will be changed $150 reschedule fee. Reschedule fee is waived if cancellation is a result of a medical condition, family emergency, or act of God.
  3. No refunds are granted for student cancellations.
  4. ITCS reserves the right to cancel any class at any time for any reason. Class cancellations resulting from an emergency, instructor medical condition, act of God or any other reason beyond ITCS's control at that time may be rescheduled to another class with no fee. In the event ITCS cancels the class for any other reason, students are provided the options of a full refund or reschedule to another class at no fee.
NON-ATTENDANCE
Failure of student to attend a class without written notification will result in no refund or reschedule.
PMI EXAM APPLICATION AND CONTENT
ITCS assumes no responsibility for changes to the PMI exam content, application or available schedule time.
OWNERSHIP OF CLASS MATERIALS
Ownership of all copyright and other intellectual property rights of ITCS Course Material, including any documentation, data, technical information and know-how provided to student as part of the training class remains vested in ITCS. All such information shall be held in confidence and may not be disclosed or copied to third parties without the express written permission of ITCS.

ITCS project management templates are provided with no copyright restrictions and may be used in any fashion.
WARRANTY
THERE ARE NO EXPRESS WARRANTIES EXCEPT THOSE CONTAINED HEREIN. THERE ARE NO IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO WARRANTY EXCEPT THOSE CONTAINED HEREIN AS TO RESULTS TO BE ATTAINED BY ATTENDING OUR CLASSES OR USING OUR EDUCATION MATERIALS.
LIMITATION OF LIABILITY
TO THE EXTENT NOT PROHIBITED BY LAW, ITCS AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR OTHER INDIRECT DAMAGES, SUCH AS LOST PROFITS, ARISING FROM THESE TERMS EVEN IF ITCS HAS KNOWLEDGE OF THE LIKELIHOOD OF SUCH DAMAGES. IN THE EVENT THAT ITCS SHALL FAIL TO PROVIDE TRAINING IN ACCORDANCE WITH THESE TERMS, ITCS'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THESE TERMS SHALL BE FOR ITCS TO USE ITS REASONABLE EFFORTS TO REPERFORM THE TRAINING WITHIN A REASONABLE PERIOD OF TIME; PROVIDED, THAT IN THE EVENT ITCS IS UNABLE TO REPERFORM, ITCS MAY ELECT TO REFUND ALL PAYMENTS ACTUALLY RECEIVED BY ITCS FROM CUSTOMER FOR THE TRAINING IN QUESTION, IN FULL SATISFACTION OF ITCS'S OBLIGATIONS. SUCH REFUND SHALL CONSTITUTE ITCS'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR SUCH BREACH. IN NO EVENT SHALL THE AGGREGATE LIABILITY FOR DAMAGES OF ITCS, ITS EMPLOYEES OR AGENTS, ARISING FROM THESE TERMS WHETHER BY CONTRACT OR TORT EXCEED THE AMOUNTS CUSTOMER ACTUALLY PAID ITCS. TO THE EXTENT NOT PROHIBITED BY LAW, THE LIMITATIONS IN THIS SECTION SHALL APPLY TO PERSONAL INJURY AND DEATH.
GOVERNING LAW/VENUE
This Agreement will be construed in accordance with and governed by the laws of the Commonwealth of Virginia, without giving effect to conflict of laws. Any dispute arising under or relating to this Agreement shall be litigated solely and exclusively in the Commonwealth courts in Loudoun County, Virginia.
PAYING INVOICE AMOUNT CONFIRMS ACCEPTANCE OF ALL TERMS AND CONDITIONS.