ITCS Training Program

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All Certification Classes, Including Live-Online and Self-Paced are Globally Recognized.

Learn More than Just a Test

Project Management

Six Sigma

Agile Scrum

ITIL

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All Agile and Six Sigma training can be passed in less than 3 days. Get certified now! 844-244-9850 and ask us how.

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ITIL® Foundations
Self-Paced

ITIL® Service Operation (SO)
Self-Paced

ITIL® Continual Service Improvement (CSI)
Self-Paced

ITIL (IT Infrastructure Library) Certifications

ITIL is a tiered set of globally recognized collection of service management best practices designed to achieve exceptional support, quality deliverables and cost-effective services.

There are no prerequisites for the certification except completing ITIL foundations first.

Questions? Call 844-244-9850
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ITIL (IT Infrastructure Library) Foundations Self-Paced Class

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All the Tools You Need to Succeed

Learn the ITIL Foundations teaches a comprehensive understanding of ITIL service management.

Discounted Price: $295
FREE STUDY SUPPORT VIA EMAIL AND PHONE - YOU ARE NOT ALONE
NO PREREQUISITE
Guaranteed to Pass or Your Money Back
Over 20 Self-Paced High Quality Videos
Podcasts, Term and Concepts and Mobile Apps to Help Study - We Make it Easy
Qualifies for (Total 18 PDUs) with Certificate of Completion
Covers All ITIL Foundations Exam Material
Also Available in Spanish

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ITIL Foundations Self-Paced Class Outline
Introduction	Service Strategy
Service Management Understand Service Management technology Overview of the Service Lifecycle ITIL® library Introduction to Functions and Processes	Introduction, goals, objectives and key-principles of Service Strategy Basic concepts, activities and challenges of Demand Management Objectives and basic concepts of Financial Management Objectives and basic concepts of Service Portfolio Management
Service Design	Service Transition
Basic concepts of Service Level Management Basic concepts of Availability Management Basic concepts of Capacity Management Basic concepts of Information Security Management Basic concepts of Supplier Management Basic concepts of Availability Management Basic concepts of IT Service Continuity Management	Introduction, goals and objectives of Service Transition Objectives and basic concepts of Change Management Objectives and basic concepts of Service Asset and Configuration Management Objectives and basic concepts of Knowledge Management Objectives and basic concepts of Release and Deployment Management
Service Operation	Continual Service Improvement
Goals, objectives and Communication in Service Operation Objectives and basic concepts of Event Management Objectives and basic concepts of Incident Management Objectives and basic concepts of Problem Management Objectives and basic concepts of Request Fulfilment Management Objectives and basic concepts of Access Management Objectives and roles of Service Desk Function Objectives and roles of Technical Management Function Objectives and roles of IT Operation Management Function Objectives and roles of Application Management Function	Goal, scope and objectives of Continual Service Improvement CSI Model Authority Matrix RACI Model Metric, Key Performance Indicator and Baseline

ITCS PMP Boot Camp Class Locations are National
Atlanta, GA– Arlington, VA – Tysons Corner, VA – Fairfax, VA – Herndon, VA – Austin, TX – Bethesda, MD – Boston, MA – Chicago, IL – Cleveland, OH – Dallas, TX – Denver, CO – Houston, TX – Las Vegas, NV – Los Angeles, CA – Nashville, TN – Jersey City, NJ – Cherry Hill, NJ – Manhattan, New York, NY – Philadelphia, PA – Phoenix, AZ – San Francisco, CA – San Diego, CA – Los Angeles, CA – Washington, DC – Raleigh, NC – Miami, FL – and more.

PMI, PMP and PMBOK Guide are registered marks of the Project Management Institute, Inc.
IIBA®, BABOK® and Business Analysis Book of Knowledge® are registered trademarks owned by International Institute of Business Analysis. CBAP® and CCBA® are registered certification marks owned by International Institute of Business Analysis. Certified Business Analysis Professional™ and Certification of Competency in Business Analysis™, Endorsed Education Provider™ and EEP are trademarks owned by International Institute of Business Analysis.